Published: A Gen-X perspective of online information and reputation management


My paper, ‘Managing and evaluating personal reputations on the basis of information shared on social media: a Generation X perspective’, has been published in Information Research. The paper is co-authored with my PhD supervisors, Peter Cruickshank, Professor Hazel Hall, and Alistair Lawson and shares some early findings from my PhD research, specific to my Generation X data subset.

The paper was presented at the Information Seeking in Context (ISIC) 2016 conference in Zadar, Croatia, this past September. (Slides are available here and can also be found below.)

Some of the results shared in the paper indicate that:

  • Participants view their online identity (or identities) as representations of their offline personas. In some cases, personal and professional personas are kept separate by using different online platforms for different aspects of an individual’s offline life.
  • Self-censorship is a key tool in the management of reputation, with censorship activities varying based on the platform and perceived audience.
  • It can be difficult to identify information behaviours that elicit positive evaluations of others, yet negative evaluations can be made in an instant if someone shares information (for example, a tweet or Facebook post) that is in stark contrast to their own views and opinions.
  • The levels of intentional reputation management varies, and is more often concerned with how the information will be received by others, rather than the impact on their own reputation.

The full study is expected to be completed in spring 2017. The full results will combine the Generation X subset with data gathered from an equal number of Generation Y and Baby Boomer participants. At that time, the three datasets will (most likely) be combined to discuss information behaviours based on the four research questions as a whole, rather than as generation groups. However, I hope to be able to pull at least some generational-based data for future small reports, papers, or posters.

The full text of the paper is available in Information Research, along with other papers from the ISIC conference. Below is an abstract and the presentation slides. Please do get in touch if you have any questions about this paper or my research as a whole.

Managing and evaluating personal reputations on the basis of information shared on social media: a Generation X perspective

Ryan, F., Cruickshank, P., Hall, H., Lawson, A. (2016). Managing and evaluating personal reputations on the basis of information shared on social media: a Generation X perspective. Information Research.

Introduction. The means by which individuals evaluate the personal reputations of others, and manage their own personal reputations, as determined by information shared on social media platforms, is investigated from an information science perspective. The paper is concerned with findings from a doctoral study that takes into account prior work on the building and assessment of reputations through citation practice, as explored in the domain of scientometrics.

Method. Following the practice of studies of everyday life information seeking (ELIS), a multi-step data collection process was implemented. In total forty-five participants kept diaries and took part in semi-structured interviews. In this paper fifteen of these participants are represented.

Analysis. A qualitative analysis of the data was undertaken using NVivo10 to consider the information practices of one of three age group cohort generations: Generation X.

Results. Results generated from this initial analysis show some clear alignments with established knowledge in the domain, as well as new themes to be explored further. Of particular note is that social media users are more interested in the content of the information that is shared on social media platforms than they are in the signals that this information might convey about the sharer(s). It is also rare for these users to consider the impact of information sharing on personal reputation building and evaluation.

Conclusion. The analysis of the full dataset will provide further insight on the specific theme of the role of online information in personal reputation management, and contribute to theory development related to the study of information seeking behaviour and use.

The buck stops here

Note: This post was originally shared on my personal blog. So please forgive me if it’s a bit more touchy-feeling than you would expect. But, as I am researching online information and personal reputation, I suppose it’s a good example of how information is shared differently for different audiences for the building and protection of personal reputation!

2016-10-27-the-buck-stops-hereThat’s it folks: the buck stops here. Actually, I suppose I should say the pound stops here. Why? Because my last PhD stipend payment was today, and that means I have no more money coming into my bank accounts—bucksbobsquids, or otherwise—until I am finished with my PhD and I get a job.

Am I worried about not having an income? Yes, I am. A little bit, anyhow. After all, I am looking at another 8–12 months before I graduate. Which means it will be about 8–12 months before I am in a position to get a job (and therefore, and income!).

But I knew this day was coming and so I have planned for it. I have saved back a little bit of money from each of my monthly stipend payments over the past three years. And that means that I will have enough money to see me through to graduation.

I am also quite blessed in that I have a rent-free place to live for the duration of my studies. That’s because at the start of my studies a friend offered up the guest room in his home, knowing that a PhD would be unaffordable if I had to pay Edinburgh rents. Whilst I’ve given him a (small) chunk of money, I have not really paid towards my lodgings. Which is the main reason I was able to save enough of my stipend payment each month to cover me through the next few income-less months!

Or at least I will have enough money if there are not major catastrophes that require me spending my savings—or that mean it takes me more than 12 months to finish. But as long as I manage to buckle down and write, write, write, I should be OK. And I have a plan for how I will manage to get those 80,000 written up, so that should help to keep me on track.

If I have done the sums correctly (and if I find a job by the slightly extended time frame I gave myself) I should be able to manage without further financial help. And I should be able to do it all without too many financial sacrifices on my quality of life. Of course, this is largely because my lifestyle is already one of (voluntary) frugality: I find great pleasure in saving money and reducing my spending!

And despite my income ending today, I should have a bit of money left in savings by the time I get a job—if I get a job—which means I won’t go further into debt. (I still have a small personal loan that helped me to bridge the gap between starting my PhD and getting my first stipend payment. And then there are those pesky American student loans from my undergraduate days that will follow me to my deathbed! But I digress…)

Anyhow, this post isn’t a plea for help or a poor-me tale hoping for pity. Instead, it is another illustration to show that I am moving a little bit closer to achieving my PhD Dreams. After all, the end of the stipend means I am officially in writing up mode. And writing up is the key to completing the thesis and graduating!

So the buck stops here and it stops with me. And that means the responsibility for completing my PhD is mine and mine alone. (Though I know I will have the support of my PhD supervisors, family, and friends along the way, too!)

Wish me luck!

A full set of data, at last!

dataThis week marked a very exciting, very important part of my PhD research: I completed my data collection! That means I now have a full set of data from 45 participants. Which is even more exciting for me, as I has experienced a few delays in my data collection.

At this stage, my participants have been divided into three sets: Generation Y (born 1981-1997), Generation X (born 1965-1980), and Baby Boomers (born 1946-1964). It is possible that I will divvy them up into narrower age groups for some or all of my findings, but this is where the groupings are at this time. Regardless, my intentions are to analyse my data through an age-based lens. (With an open mind to considering other ways of looking at the data.)

Each participant provided three general types of data: Some general background information about their education levels, employment, and social media history; information from a week’s worth of data collection; and the responses from their interviews. The background information will be used to help me classify my findings during the analysis stage and may help to determine sub-groups within the generations or other age bands. The data from diaries and interviews, however, will largely be treated as the same type of information—at least in the beginning.

Now that I have all of my data, I need to complete the transcription of the interviews. And then it will be time to code everything up before the all-important analysis stage. I will share a bit of insight into each of these steps as I go along.

Things are certainly looking up in my world of PhD dreams… and I am feeling more and more confident about those dreams becoming a reality. And that means that I will likely be sharing a bit more of my progress and thought processes with you. But for now … it’s time to crack open a bottle of Prosecco to celebrate this great research milestone!

IDIMC: A winning conference

2016.01.15.idimc.winningI attended the International Data and Information Management Conference in Loughborough (England) this week along with some of my colleagues from Edinburgh Napier University. The conference was a great opportunity to meet with other information science researchers—and to present my own research.

It was also a fantastic opportunity for winning! There were four potential prizes for the conference: Best paper, best poster, best 5-minute madness presentation, and a dinner quiz. And Team Napier won them all! In fact, three of the four were won by me! (I didn’t submit for the fourth, so I’m not bitter about not winning that one.)

In order of prize announcement, here’s how the awards went down:

Dinner Quiz
I was on a team with my officemate, John Mowbray. Our team (Winners or Losers, Delete As Appropriate) won by half a point. Another officemate (Iris Buunk) and my PhD supervisor (Hazel Hall) were on the second place team.

Best 5 minute madness presentation (open to PhD students)
I took this prize (which came with a £25 Amazon gift certificate) for my presentation on my PhD research. It was a quick overview of my research themes, methods, and progress to date. The winner was selected by the conference programme committee at the conference, and I was a bit surprised to have won.

Best poster (open to all)
Iris Buunk took this well-deserved prize for her poster ‘Easier, better, faster’. The winner was selected by a delegate vote at the conference. The poster was very well designed with clear, easy to understand text. It was clearly the winner! (And as I didn’t have a poster, I am not at all bitter about not winning!)

Best paper (open to all)
Much to my surprise (and excitement), the best paper award went to me (and to the paper co-authors Peter Cruickshank, Hazel Hall, and Alistair Lawson). The paper was titled ‘Personal online reputation: the development of an approach to investigate how personal reputation is evaluated and managed in online environments’.

The winner for this category was decided by anonymous peer review of all papers refereed prior to the conference. That means that the award was based on the text and the text alone. Not me as a person; not my presentation of the work. And that is such a great boost for my confidence!

(Read the full paper here or check out the presentation slides here.)

As I said, it was a winning conference. And all that winning has done wonders for my self-confidence and self-esteem. If I can keep this energy up, I’ll be back on track with my PhD submission before I know it!

Also: It really must be said that these great honours would not have happened without the guidance (and co-authorship) of my amazing set of supervisors. So to them, I extend my absolute gratitude!

[Photo credits to Hazel Hall]

Another year closer

Note: This post was originally shared on my personal blog. So please forgive me if it’s a bit more touchy-feeling than you would expect. But, as I am researching online information and personal reputation, I suppose it’s a good example of how information is shared differently for different audiences for the building and protection of personal reputation!

Another note: I am still recruiting participants, so do get in touch if you’re interested in talking about how you manage your own personal reputation with online information! now for the story:
Yesterday marked two years since I began my PhD studies. And that means I am another year closer to being Doctor Ryan. It’s a title I’ve longed for since I first began my bachelor’s degree all those years ago, and being this close to actually having it is pretty exciting!

The journey hasn’t been without its rough patches. But it has continued despite the bumps in the road and I expect I’ll reach the end eventually.

Of course, in a perfect world my two-year mark would mean I am just one year away from submitting my PhD. However, the world isn’t perfect and I’ve managed to do what most PhD students do: I’ve fallen a bit behind. Part of that is due to my own low self-esteem and inability to manage my time. Part of that is because I struggled to get my head wrapped around a new discipline, as information science is not where my academic background was. And part of that was a human-related struggle with someone who helped to make my first year or so a little more (emotionally) challenging than it should have been.

However, I am confident that I will catch up at least some of that time, and I expect that my submission date will be closer to the three-year mark than to the “latest date you can submit” mark. (I hope that’s the case, at least!) It’ll just be a matter of really pushing myself to stay on task. Something that I feel is a little easier now that I’m in the fun “data collection” stage of my research.

So yeah, things are really looking up now. I am feeling more confident about my abilities. I am feeling excited about my research. And I am starting to actually believe that—one day—I will be the proud owner of a PhD. Not too bad for a stupid girl with dyslexia, huh?

As this place is meant to be a representation of all aspects of my life, I will aim to talk a little more about my PhD progress moving forward. I do admit that I have been avoiding it for a while because I didn’t want to sound whingey when I was struggling last year. (Apologies to those who suffered the whinging in person.)

Anyhow … thanks again for all of your support over the years!